Privacy Policy

Welcome to Surat Collection (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit https://suratcollection.com/.

1. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

a. Personal Information

When you make a purchase, create an account, or sign up for our newsletter, we may collect personally identifiable information such as:

• Name
• Billing and Shipping Address
• Email Address
• Phone Number

b. Payment Information

We do not store your credit/debit card details on our servers. All payment transactions are processed through secure third-party payment gateways (such as Razorpay, Stripe, or UPI providers) which adhere to the highest standards of security (PCI-DSS compliance).

c. Automated Information

When you browse our store, we automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

2. How We Use Your Information

We use the collected information for the following purposes:

• Order Fulfillment: To process and deliver your orders, including sending order confirmations and shipping updates.
• Customer Support: To respond to your inquiries, returns, or refund requests.
• Marketing: With your permission, we may send you emails about our store, new products, and exclusive festive offers.
• Site Improvement: To analyze user behavior and improve our website functionality and user experience.

3. Sharing of Information

We respect your privacy and do not sell your personal data to third parties. However, we may share your data with trusted third-party service providers to facilitate our operations:

• Logistics Partners: To deliver your package safely to your doorstep.
• Payment Processors: To securely handle your transactions.
• Legal Compliance: If required by law or if you violate our Terms of Service.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, keep items in your shopping cart, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect some website functionalities.

5. Data Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

6. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

7. Changes to This Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently.